COVID-19 Customer Update

At Bug Authority, we value our customers and team members. First and foremost, we care about everyone’s health and safety, and our thoughts go to those who have already been affected by the coronavirus.

As a pest control service company, we have always protected public health by treating your home or business for unwanted pests. Now more than ever, Bug Authority is committed to doing everything possible to protect public health. Due to the coronavirus outbreak, the CDC, WHO, and various government agencies have recommended limiting social contact for the coming weeks; Bug Authority will follow this guideline to protect our customers and team members.

For this reason, we have adopted a temporary service policy that is outlined below. We can’t know at this time how long the changes to our service policy will be in place, and based on your service schedule and the duration of these changes, these changes may not affect you. We’ll certainly keep you posted.

Quarterly and Bi-monthly Service
Quarterly and Bi-monthly service customers will be serviced on the exterior only for the next 6 weeks. Exterior services will be enhanced using more residual products than normal to provide even better control of insects (including ants) and spiders.

NOTE: For customers requiring interior service due to ants or other pests that emerge in the Spring weather, we ask that you call our office at 615.472-1292.

Monthly Service
For the next six weeks, we will provide enhanced exterior service using more residual products than normal to provide even better control of insects (including ants) and spiders. Any requests for interior service will be addressed on a case by case basis.

Commercial Properties will be serviced normally during this time.

New Customers
New customer requests that involve active pest problems on the interior will require interior application to gain control. The service professional will require entry inside to provide effective treatment.

Thank you for the on-going privilege of serving your pest control needs and rest assured that we are staying vigilant and informed during this uncertain time to protect you, your family, and our team here at Bug Authority.


Gary Moore
Owner of Bug Authority